/ / / Black and Silver Venetian Phantom Mask
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Black and Silver Venetian Phantom Mask

$39.99 & Free Shipping

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Only 2 left in stock

Free shipping on orders over $50!

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Customer Reviews
5.0 Based on 7 Reviews
5 ★
100% 
7
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3 ★
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Filter Reviews:
    11/23/2021

    Phanto

    Very comfortable. Looked just as I wanted. Impressed

    HW
    Hilary W.
    AU AU
    08/04/2021

    Masks

    I bought two masks for a masquerade ball on the weekend. Ordering was easy, postage was super fast and the packaging was fantastic. The products were as described and amazing quality!! Highly recommend Masks HQ!!

    JS
    Jess S.
    AU AU
    12/06/2016

    We rate the masks out

    We rate the masks 5 out of 5. The quality was fantastic, and the delivery was very quick. We received our order, beautifully wrapped, the day after purchase. Thank you

    L
    Lisette
    04/19/2016

    I would rate your mask

    I would rate your mask a 5 out 5. Thank you very much they are incredible, we will definitely recommend your business to all of our friends.

    J
    James
    12/31/2015

    Absolutely amazing Probably some of

    Absolutely amazing. Probably some of, if not the best, customer service I've had from any store, online or otherwise. I cannot express how awesome these guys are. If I could rate higher I would. Thank you again!

    K
    Keegan

    Description

    Taking the classic Phantom shape and adding the Venetian look creates this final black and silver mask design with bronzed vintage detailing.

    Free exchanges - Not quite right? Easy fixed with our 30 day free exchange policy.
    Easy returns - changed your mind? No dramas, we're not offended (provided it is new with tags).
    Free shipping - All orders over $60 within Australia get free shipping so grab a friend if need be and combine your orders!
    Urgent Event? - Upgrade to Australia Post Express, email us and your order should be there overnight (Express post is 1-2 business days).
    Contact us - Need to ask us a question? Contact us here!

    We realise that there are many stores online where you can purchase a mask, but we absolutely believe that Masks HQ is where you’ll find the most beautiful, highest quality masks, with exceptional customer service.

    Our job isn’t to sell you a mask, but to make sure that you look amazing at your event. There are those who wear Masks HQ masks – and then there’s everybody else. When your order comes in, it’s “all systems go” at our warehouse, as we do everything in our power to ship your order as soon as it is possible to do so, via express. Even if you order your mask well in advance of when you need it, fast shipping means you can exchange it if you need to, and that you have one less thing on your plate to stress about.

    If you don’t believe us (which we understand), then please believe our customers. We use Yotpo, a third party company that verifies our reviews to ensure that they can be trusted. Click below to see more:

     

    Frequently Asked Masquerade Mask Questions

    I need a mask tomorrow! Can you help?

    If you live in a major city or suburb we can express ship an order to you in the afternoon as long as payment clears before 12:30pm Brisbane AEST. Australia Post deliver express parcels overnight for most areas, provided the following day is not a public holiday or weekend.

    What if my mask does not arrive in time?

    If your order does not make it in time for your event, do not open it! Simply pop “return to sender” on the front and hand it back to your local post office. This way it is free to return to us. Once we receive it, we will issue a full refund of your purchase price excluding any shipping. Our normal returns policy still applies, the item must arrive back in re-sell-able condition, brand new with tags attached.

    How do I exchange my mask?

    Just send us an email with the details of your exchange and we will help organise this for you. We will make sure we reserve the mask you wish to exchange your current one for. Their may be fee’s to cover shipping and handling which you can read about here.

    I am just wondering what the average delivery time is for MaskHQ orders?

    Parcel Post for the East Coast is 2-10 business days depending on if you are located within a major city or suburb.
    Parcel Post for the West Coast is 3-14 business days depending on if you are located within a major city or suburb.
    Express Post is 1-2 business days, unless you are rural.

    How do I track my order?

    All MaskHQ orders come with a tracking number to prove that they have been lodged. This is why we only use parcel post or express post for delivery. You can easily track your orders at: http://auspost.com.au/track/

    Where do I find my tracking number?

    If you log into your MasksHQ order you will see a customer note that shows your tracking number. All orders are updated the evening of being shipped (or early the next morning). If you can not find your tracking number, please do not hesitate to contact us using the chat pop up or the contact us tab.

    My order says that it was delivered but I did not receive it?

    If you have tracked your order and it shows that it is delivered it means that Australia Post has taken it to their local post office unless you requested it to be delivered even if not home, in which case it will have been left in your mailbox or at your front/back door. All our orders are labelled with a “Do Not Safe Drop” sticker. If you request it to be left on your door step you are doing so at your own risk. We do not cover any orders that have been left on doorsteps at your request. If you have not received it, please check with other members of your home if they received it. If not, the unfortunate but rare scenario is that some one else has stolen it from your mail box. It may be worth calling your local police station and reporting it, checking if there is a trend in your area. You can also ring Australia Post to start a dispute over the order. If their is anything we can do from our end to help with your dispute, please do not hesitate to email us.

    What does  “Do Not Safe Drop” Mean?

    We place a  “Do Not Safe Drop” sticker on all our parcels. This means that we have not given permission for the post man to leave it behind if you are not home. It should be taken to your local post office for collection instead.

    This does mean that if you require it urgently and you are not home, it may be taken to a post office and you may not have access to it until the following business day! You can request it to be left on your door step/mailbox if not home however please note, you are doing this at your own risk. Neither Australia Post or Masks HQ are responsible for the package if you have requested this.

    What is the difference between parcel post and express post?

    Parcel post goes via the regular mail system with a tracking number to show the item has been lodged. Parcel post will take 3-14 business days.

    Express post is an overnight delivery option for major cities and suburbs and takes 2 business days for some outer lying areas.

    Do you ship internationally?

    We sure do, we can ship to:
    USA
    Canada
    New Zealand
    United Kingdom

    We ship via Australia Post with a tracking number provided for your order. Shipping takes 3-10 business days. Please contact us for more help.