Help Centre

Our goal is to help you find the answers to your questions as quickly as possible. Please find our most frequently asked questions below. We highly recommend using the chat or trying to find your answer below for the quickest answers, but if you can’t find what you are looking for, please contact one of our awesome customer support team members using the details below.

Orders over $60 are shipped via standard shipping (5-10 business days) absolutely free, while orders under $60 come with a $9.99 shipping and handling fee.

Express shipping is also available for $14.99 and is shipped every day!

You can track your order by using the tracking number in your confirmation email.  If you didn’t receive this email, please check your spam, and if you still can’t find it, please contact customer support using the form below.

All you need to do to start our return or exchange process is fill out our form which you can find here. Then a customer support team member will reach out to you with the next steps.

Have a question? Need some advice? We’d love to hear from you. Just fill out the form, and one of our friendly customer support team members will get back to you a.s.a.p.!

Alternatively, you can use the chat button at the bottom left of the screen.


Masks HQ
Narangba, Brisbane,
Qld 4504, Australia.