About Us

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About Us 2017-10-05T22:26:32+00:00

Welcome to Masks HQ! We are Australia’s #1 premium mask store, and proud of it. We’re a family business based in Brisbane, and our whole focus is to deliver you the best quality masks and service possible. While it’s easy to get distracted by the thousands of tasks that need to get done to run any business, we always strive to remember that our number one job is to make sure you look and feel amazing at whatever masquerade event it is that you are going to. This is why we want to make sure that our team doesn’t focus on just “selling masks”, but rather focuses on delivering an experience.

If you ever have any questions or concerns, or need some advice (either before or after ordering), please don’t hesitate to contact us, as we’d love to help.

Kind Regards,

The Masks HQ Team

  • Free Shipping Over $60

    All orders shipped to Australian addresses that are over $60 in value will receive free shipping during checkout. If your order is below $60, we recommend that you find someone else who is going to the same party and combining your orders so that you can save on shipping costs (they’ll owe you for the favour of course).

    Packaging

    We know that one of the best parts about shopping online is receiving the parcel, and there’s nothing worse than being disappointed before you even get to the product. This is why we go to great lengths to not only provide you with beautiful packaging, but also packaging that will withstand the trials of the postal system.

    Satisfaction…Guaranteed

    We know the old “Satisfaction Guaranteed” has lost a lot of meaning these days – but we take it seriously. If you’re not happy with your order, please don’t settle for less than you’re happy with. Get in touch with us and we’ll do what we can to help, including give you a refund if that’s the best option.